Example use case
After-sales and returns
Get the photos you need to understand a request before handling it.
The situation
A customer reports a problem with a product. Before arranging a return or a visit, you need to see exactly what is going on.
Useful photos to request
- The whole product
- The label with the reference and serial number
- The defect or fault, close up
- The error message on the screen, if there is one
- The packaging, if a return is being considered
With PikPlease
- You create the request from the web interface, or from your own tools through the API.
- The customer gets a link and takes the photos following your instructions.
- You receive the photos in one place and can ask for a blurry shot to be retaken.
- You decide what comes next: advice, a return or a visit.
The limits
- PikPlease does not diagnose the product: analysing the photos is up to you.
- A retake covers one photo at a time, with a new link.
Possible example, for guidance only: adapt the list of photos to your needs.